PTSCX Service Extensions

PTSCX Service Extensions

Services Ecosystem

The PTSCX Cloud platform provides powerful flexibility in integrating consumer and SMB services into your unique PTS program. A complete partner ecosystem is made available to you through our PTSCX Cloud solution, where you can:

  • Use existing integrated third-party services like Security and Online Backup
  • Integrate your own, unique third-party services, such as In-Home Support, Warranty, Device Protection and others directly with ourPTSCX Cloud offering
  • Leverage easy to use APIs and SDKs to create your own market-ready consumer and SMB offerings
  • Inherit all the built-in functionality of the PTSCX Cloud, includingentitlement, billing, subscription management, offer definition and customer messaging functionality

Out of the box, there’s no easier or more powerful way to create a single, compelling Premium Technology Support offering, with a unified Customer Experience in mind.

“Peace-of-Mind” Service Bundles

A complete peace-of-mind Premium Technology Support program can incorporate different types of services, depending on your customer needs and types of devices. The challenge has always been the cost of providing a single touch point for end users with a consistent customer experience. Our PTSCX Service Extensions feature solves that problem, making available an ecosystem of partners and services, as well as all the tools needed to integrate your own services.

For example, you can easily enable Multi-Device End-Point Security and Online Backup services in your PTS program, and quickly integrate even existing services such as your current device protection services. Offered together, they can form a total “peace-of-mind” bundle – protecting your customers from malicious software, giving them greater control and privacy, and making sure they can retrieve files and data lost through any circumstance.

Internet Security Services

We’ve integrated security services from the industry’s leading security software providers, which can be bundled as part of any consumer PTS offering.

  • Virus and Spyware Protection
  • Fraud Protection
  • Parental Controls
  • Web Content and Search Advisor
  • Social Network Privacy Protection
  • Mobile Security for Smartphones and Tablets (including mobile malware protection and remote device recovery / lock / wipe)

Online Backup Services

  • Simple Wizard-based Set Up (for data backup content selection)
  • Hybrid Local/Cloud Data Backups (for added convenience and protection)
  • Continuous Protection with File Versioning
  • Complete System Recovery
  • Password Protection of Backup Data (with encryption)
  • Remote Web-based Anywhere/Anytime Access to Backup Data
  • Personal Content Social Sharing Cloud Backup

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