The Role of Chatbots in Tech Support

UBER started as a simple idea. Press a button and a car comes to pick you up. The technology simply allows one human- the driver to help another- the...

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Technical Support in an Augmented Reality World

Technology is evolving at an incredible pace. Just take a look at this 1991 RadioShack ad in which every piece of featured technology can now be replaced with just...

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5 Key Takeaways from the Canadian Telecom Summit 2016

On June 6th, 7th and 8th, over 500 delegates including service providers, vendors, regulators and press convened in Toronto to discuss and debate the key issues impacting the Canadian...

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Cloud and Cash Flow: How Cloud is Changing the Profit Game for SMBs

Two of the top ten IT challenges facing SMBs today are; budget constraints and app and data integration, according to SMB IT Market Research and Industry Analyst firm, Techaisle.com. 

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3 Pro Tips for Effective Phone Support

As a follow-up to one of our most-read blog posts of all-time: 3 Pro Tips for Effective Live Chat Tech Support, we wanted to share some of our tips for providing...

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Interning at Radialpoint

Our current interns, Jesse and Riley, are coming to the end of their four month work term here at Radialpoint.

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