3 Pro Tips for Effective Phone Support

As a follow-up to one of our most-read blog posts of all-time: 3 Pro Tips for Effective Live Chat Tech Support, we wanted to share some of our tips for providing...

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Interning at Radialpoint

Our current interns, Jesse and Riley, are coming to the end of their four month work term here at Radialpoint.

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5 Tips for Reducing Churn with Excellent Customer Support

In today’s subscription-based economy, service providers are focusing more than ever on minimizing churn rates and increasing adoption of their products. Most businesses understand that retaining their customers is essential...

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Why Onboarding is Key to Driving Office 365™ Adoption

The demand for Office 365™ among SMBs moving to the cloud continues to rise with over 50,000 new small and medium-sized businesses signing up every month!

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Business IT Support is Evolving – Fast!

When Radialpoint was founded in 1997, most small and medium-sized businesses didn’t have easy access to the Internet, and their business technology consisted of cash registers or phone systems. 

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Design Sprint: 9 Tips from a First-Time Sprint Master [Infographic]

Developed by GV (formally Google Ventures), a Design Sprint is a five day exercise aimed at creating and validating a product or feature concept through rapid prototyping and testing.

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