The Reign of Email. How Will It End?

Enterprise communication, collaboration and knowledge management markets are being deeply reshaped by consumer experiences.

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Choosing an Internship? Optimize for Impact.

I originally published this essay on Medium and have made slight updates to it here. It was intended as a written version of the talk I gave at the University of...

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Office 365 Migrations Will be the Biggest Change for SMBs in 2015. Are You Ready?

Migration = Migraines.

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How Should Your Knowledge Management Strategy Evolve? 

Search engines and social tools have transformed how we access, share, discover and judge information. 

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In Post-Email World, Mobile Messaging is King

Connecting customers and businesses with mobile messaging creates experiences that are human and effective.

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Supporting the Internet of Things: Beyond the Buzzwords

If you are in the tech support industry, chances are you’ve attended a conference, webcast or read a whitepaper talking about how the rise of the Internet of Things (IoT)...

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