Solutions

As a provider of turnkey Value Added Services (VAS) solutions, Radialpoint not only delivers the technologies necessary to cost-effectively launch new services across your subscriber base, we also provide the integration, project management and consulting know-how to ensure their in-market success.

Aligning your VAS strategy with operational requirements to help achieve your objectives, our consulting practice focuses on the following areas:

Analysis Solution Development Technology Integration Business Planning Operational Services Support Services
Support Services

Readying customer support representatives and providing them with exceptional tools and training is critical to the success of any Internet service offering. Online or onsite Radialpoint provides comprehensive training programs for its growing line of services giving your staff the expertise required to provide the highest quality of service to you subscribers. So whether integrating an existing knowledge center, providing one-on-one training or rolling our new catalog of self-help tools, Radialpoint provides the high quality services your staff require and your subscribers deserve.

Radialpoint’s Support Team ensures:

  • Dedicated specialized support staff, 24x7
  • Detailed incident tracking
  • Status updates
  • Security alerts with resolution
  • Knowledge center
  • Web support portals
  • Support systems
  • End-user self-help tools

 

For more information on our Professional Services, contact info@radialpoint.com.