Radialpoint's In-Market Professional Services converts the Optimal Service Experience (OSE)™ Analysis and Solution Design into a delivery project, to bring the OSE to life and to keep it current over time. Radialpoint's proven Implementation Methodology is based on years of experience working with ISPs and designed with our express intent of providing an efficient and unforgettable service experience. Specifically, our approach is designed to rapidly and seamlessly integrate the OSE into production, by minimizing demand on ISP internal resources and by delivering a service-oriented architecture that simplifies integration with the ISP BSS/OSS.
The In-Market Professional Services delivery approach starts with engagement planning where Radialpoint project management resources help synchonize cross-functional and cross-company resources to ensure successful new service launch. The next step involves building functional and technical specifications that are the backdrop against which services are configured, integration with BSS/OSS is developed, and branded service launch guides are generated. Our openly published unit test scripts use cases and results will give the ISP peace of mind in advance of its own User Acceptance Testing. As a final step, Radialpoint performs rigorous pre-production tests to certify each component before transitioning it into production. We verify that all customizations, integration points, and service features are functioning properly to ensure a seamless delivery to the ISP's subscribers.
There are also two post-launch steady state stages in which Radialpoint provides world-class Operations and Customer Support.
Once new services have been launched into production and the OSE has been brought to life, Radialpoint's Operations Team ensures that required ongoing updates are made available consistently and deployed seamlessly (e.g. as in the case of regular anti-virus signature definition file updates). The team applies its extensive experience to offer:
Readying customer support representatives and providing them with exceptional tools and training is critical to the success of any Internet Service Provider's offering. Online or onsite, Radialpoint will provide comprehensive training programs to give the ISP's staff the expertise required to provide the highest quality service to its subscribers. Whether integrating to an existing knowledge center, providing one-on-one training or rolling out our new catalog of self-help tools, Radialpoint provides the high quality services ISP staff requires and subscribers deserve. Radialpoint's Global Support Center ensures:
For more information on our Professional Services, contact info@radialpoint.com.
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