Radialpoint’s Optimal Service Experience™(OSE™) provides a framework that addresses the complete value added service lifecycle and the basis for a repeatable service delivery methodology to be applied to your expanding VAS portfolio. Illustrated in the interactive graphic below, each point in the clockwise flow of the OSE™ describes a critical stage in the delivery of a service. Creating an Optimal Service Experience keeps users on the critical path to successful activation and ensures their receptiveness to future services as they are brought into market. The result of success at each point in the OSE™ not only guarantees the user arrives at the next sequential step, but ultimately results in higher take rates, lower support costs, increasing ROI and improved loyalty that has a real impact on churn. Once applied to the VAS program, the OSET™  can be continually adjusted to better respond to customer needs, steadily improving results with every service delivered.

Are support calls draining your service revenues? Are you getting a lot of calls during the installation process? Do your users have a clear path to follow when they need help? Statistics indicate that the root cause for the majority of support calls is the fulfillment process of a new service; by streamlining this process ISPs can eliminate the majority of support calls keeping costs down, or offloading them entirely, providing a huge impact on any VAS program business case and ROI.