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The Servicepoint Dashboard provides subscribers with a single, intuitive interface for managing PC health status and the portfolio of value-added services provided by their ISP. For the ISP, the Servicepoint Dashboard provides a solution to acquire, cross-sell and message directly to their subscribers - maximizing revenues and significantly lowering the operating costs associated with supporting and bringing new services to market.

Key Features

Radialpoint's Servicepoint Dashboard delivers this through the following features:

Service Container

The Service Container user-interface is an integral part of the Servicepoint Dashboard that provides ISPs with a branded desktop presence and communication channel to their subscribers. This private-labeled desktop interface provides subscribers with a single point of control across services. The ISP brand and value is strengthened, while subscribers benefit from an intuitive, streamlined service experience.

Targeted Desktop Messaging

Radialpoint's Desktop Messaging offers ISPs the ability to target messages to subscribers through a new direct-to-desktop channel for promoting important service alerts and personalized product. Customized offers are also possible according to the subscribers' profile and behavioural preferences.

Using detailed targeting rules, ISPs can send timely, relevant information and offers allowing them to reach specific subscriber segments. Desktop messaging can be specified according to subscriber accounts, device profiles, current subscription status, operating systems, and software environment, among others.

Service Fulfillment

The Servicepoint Dashboard provides an automated 'download to the desktop' capability. The Dashboard integrates with the ISP's provisioning flow to minimize breakage points and increase service setup and activation rates for value-added services. This streamlined customer experience helps ISPs avoid typical points of breakage including not fulfilling bundled services during broadband setup, forgetting license key codes needed for installation, or an unexpected interruption to the installation process.

With Service Fulfillment ISPs can provide:

  • a single provisioning process for all services managed through the Servicepoint Dashboard.
  • automated flow from service provisioning to service use (including downloading, installing, and activating applications) helps subscribers get up and running quickly with new services.
  • consistent management of all ISP applications on the desktop and automated delivery of upgrades to ensure subscribers are fully updated including proactive notifications for consumers to activate newly subscribed services.

Reporting and Tracking

Servicepoint Dashboard reporting provides ISPs with metrics on service subscription, usage, and fulfillment effectiveness, allowing them to optimize the service experience and increase activation and usage rates. In addition, it provides Desktop Messaging effectiveness reports, allowing ISPs to measure message views and click-through rates and to better track the performance of proactive marketing initiatives.

Home Security Map

The Home Security Map is an extension to the Servicepoint Dashboard that provides a map of the user's home network and a security status for all home PCs. In addition, it advises the user of existing security issues, offers information on how to resolve them, and builds awareness for the ISP's Security offering.

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