Service Management

Radialpoint is the global market leader in the delivery and management of Value Added Services (VAS) programs for the world's largest and most successful Internet Service Providers (ISPs) Our VAS Management Platform™ (VMP™) provides Internet subscribers with a desktop experience to discover, acquire, use and manage all services from their ISP. Through our 100% hosted and managed platform, we allow ISPs to maximize VAS revenues and significantly lower the operating costs associated with supporting and bringing new services to market.

VAS Management Platform (VMP™) includes

VAS Desktop Container – Provides subscribers with a single point of control across all selected services to guide them through the processes of discovering, acquiring, and using new VAS from their ISP.

VAS Messaging – Empowers ISPs to deliver rich messages to targeted subscriber PCs.

VAS Fulfillment – Simplifies and automates the process of subscribing for and activating VAS, minimizing breakage points and increasing service usage.

VAS Intelligence – Captures and analyzes detailed VAS business intelligence to provide ISPs actionable metrics on the in-market performance of their service campaigns and programs.

Radialpoint’s VAS Management Platform™ (VMP™) is a flexible, scalable environment for managing the delivery of Internet services, orchestrating subscriber interaction, and analyzing the effectiveness of all VAS programs. The VMP allows ISPs to effectively provision multiple service bundles with any combination of ISP or third-party services directly to targeted consumer desktops.

Radialpoint VMP™ advantages

Optimizing the VAS experience provides subscribers with:

  • Increase in knowledge and understanding of all relevant and available services,
  • More efficient subscription and ordering process,
  • Simpler setup and activation process,
  • Single application to view and manage all Internet or ISP-related tasks,
  • Access to all related support and self-help options.

While delivering tangible business results for ISPs:

  • Increase in service uptake and decrease in marketing costs,
  • Reduction in marketing and support costs for new subscriptions and orders,
  • Increase in activation rates and reduction in support costs associated with activations and setup,
  • Higher service retention rate,
  • Reduction in support costs associated with upgrades and maintenance.

 

For more information, please contact us at VMP@radialpoint.com.