Why Radialpoint

There is a massive opportunity to generate revenue by supporting consumer technology and relieving end-user frustrations in the Connected home. 68% of end users are ready, willing and able to pay a single company for broad-based technology support. 85% of consumers in the market to buy CE state they would prefer to purchase new technology from a company that also offers technical support. The support market alone is projected to hit $25B in 2015, with offerings like Remote Support, Extended Warranty, In home Set up and Installation, Online Security, Online back-up and more, you can build a business that can transform your revenues.

At Radialpoint, we are driven by a goal to grow your business by monetizing the Connected Home. We believe in 2 core principles:

  • Invest in - and deliver - the best technology to enable leading edge products and build high performance businesses. A technology driven Consumer Technology Services business means that you can deliver on today’s needs and tomorrow’s opportunities.
  • Focus first on Remote Support as the key to the Connected Home – and the hearts and wallets of your customers. We know that once you help solve your consumer’s pain, you gain trusted advisor status – giving you influence and control of all the technology related spend in the Connected Home.

Why should you select Radialpoint as your Consumer Technology Services partner?

1. High performing Remote Technical Support solution

  • We have driven close to $1B in topline revenue for our customers with solutions that achieves 50% gross margin.
  • Exclusive investment in the technology that powers proactive maintenance, automated support, intelligent customer routing, agent concurrency and exception management – making for the most efficient and profitable programs in the market.

2. Consistent and unified customer experiences across
  devices & services

  • Only Radialpoint has a Mobile solution providing an on-device branded experience for click-to-chat, direct diagnostic and remote help for leading smartphones and tablets.
  • A Radialpoint program runs on multiple devices with one consistent user experience – meaning that your customers engage with your brand, services, recommendations and agents on any device while enjoying a seamless, singular experience – and one managed relationship.

3. Only Radialpoint offers an open, flexible, enterprise
  grade SaaS platform

  • Many companies will claim to have a platform, but only Radialpoint lets you choose your labor vendors, access a rich ecosystem of partners and 3rd party assets, easily integrate, via APIs, with your existing provisioning, ticket management and billing system and scale your entire business to add future services without new systems integration or capex investment.

4. End-to-end capabilities make it easy to build this
  business within your business

  • Building a services business is complex and you could end up with multiple vendors, offerings, technology tools and labor providers. Many companies have tried and failed due to operational complexity, resulting in disconnected customer experiences, poor business results and wasted resources.
  • Radialpoint provides end-to-end business capabilities that can integrate easily and cost-effectively with your existing systems. You won’t need intense capex investment and this does not require an extensive IT cycle. Our SaaS platform delivers agent crm, reporting, billing, analytics, marketing, subscriber management and support automation capabilities – so you can be up and running in weeks.