Our Offerings

Radialpoint helps consumer technology brands grow their bottom line by creating and managing high margin white-label services businesses. We focus on building trusted, profitable relationships – and offer you the business flexibility to grow your revenue potential and deepen customer relationships through our broad portfolio of offerings:

Remote Technical Support

• Radialpoint creates and manages multi-million dollar Remote Support programs that act as a key to your consumer’s Connected Home. Help with set-up, fix a problem, provide a tutorial or simply be available 24/7 on the phone, on the mobile device or on the desktop to solve problems and answer questions. Fix a customer’s problem and they can be yours for life. Fix it with Radialpoint technology and watch your revenue grow. Click here to learn more.

In Home/Office Technical Support

• We know that over 95% of technical issues can be resolved remotely. But we also know that sometimes, nothing but on-site will do. And when that happens, you want to be able to deploy On Site support that has fully automated and integrated work flow and agent management, provides a single view to manage one customer relationship, and is cost effective and scaled to your footprint. So, whether your customers want to hang a TV, install and configure a home theatre system, set up a wireless network or get desktop support and server management – only Radialpoint offers this capability as a fully integrated piece of a complete Technical Support offering.

In Store Technical Support

• When customers are in your store, you need to take advantage of every opportunity to increase your chance to sell. A Radialpoint In-Store Technical Support program moves customer service and support issues away from your point of sale to keep your lanes clear for revenue. In addition, On Site diagnosis enables your Floor Sales agents to plug into Remote Support agents who can assess and resolve software and malware issues instantly – preventing “no fault found” returns so you can avoid re-stocking fees. There is an added benefit that customers will make their next CE purchase with you because they know where to go when they need help.

Software & Services Management

• It’s all about the cloud – and your business can also realize the revenue potential by delivering software and services through a subscription-based model, powered by Radialpoint. Our open and flexible SaaS platform provides the ability to authenticate, provision and fulfull 3rd-party software applications or pure services. Plus, we’re “service agnostic” making us a market leader in managed services: we can use your assets or source them for you by leveraging our extensive network and powering the right service from our partner ecosystem. If you’re looking to deliver online security or back up as part of your Remote Support offering, be sure to ask us about our Software and Services Management partner ecosystem.

Only Radialpoint can enable these services to perform as a growth catalyst for your business. With an open, scalable, enterprise-grade SaaS platform, these offerings are built to perform – so your business can, too.

Click here to learn about Radialpoint’s industry REdefining SaaS platform