Our Platform

Radialpoint is exclusive in this category by offering an open, flexible, enterprise grade SaaS platform.

  • Many companies will claim to have a platform, but only Radialpoint lets you choose your labor vendors, access a rich ecosystem of partners and 3rd party assets, easily integrate, via APIs, with your existing provisioning, ticket management and billing system and scale your entire business to add future services without new systems integration or capex investment.

Product Catalog &
subscriber management

  • Rapid definition and deployment of new product offers (multi-service subs. bundles, one-time sales)
  • Unified account and subscriber management for all Services (Authentication, Provisioning, fulfill.)

Consumer Lifecycle
Management

  • Quickly define and iterate on communication tactics throughout the customer lifecycle
  • Single source for multi-channel, event-driven communications

Agent Management

  • Single multi-service workflow management interface for Sales and Support agents
  • End-to-end service visibility with automatic support for new product offers

eCommerce & Billing

  • Easily create different billing plans and billing rules to match product offering strategy
  • Single billing solution supports all technology services

Support automation & Tools

  • Eliminate common issues through preventative diagnostics and solutions
  • Optimize support agent efficiency through ongoing automation of common tasks

Multi-device client

  • Simplifies the process for customers to find, purchase, fulfill and use their services
  • Provides a single branded device presence and gathers unique insight into customers’ tech environment

Ecosystem Integration

  • Quickly expand product offerings with integration of new 3rd-party services
  • Integrated services automatically inherit existing platform capabilities (product catalog, billing, Communications, reporting, etc...)

Reporting & analytics

  • Subscriber insight and service performance
  • Gather analytics from all other components to drive improvements in different phases of the customer lifecycle