Radialpoint to Lead BMMA June Hot Topic Call – Managing Support with IoT

Every month, the Broadband Multimedia Marketing Association (BMMA) invites industry thought-leaders to discuss trends and issues in broadband marketing, during a 1 hour Hot Topic Call. For this June’s session, we are pleased to announce that Radialpoint’s VP of Sales and Account Management, Tal Shierau, has been invited to lead the discussion on Managing Support with IoT. …

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New eBook: How to Support the Internet of Things

MONTREAL – May 22, 2015 –With the amount of connected devices multiplying every day, Internet Service Providers (ISPs) are going to be handling more connectivity and interoperability problems. Radialpoint has been supporting the digitized home for years, solving hundreds of thousands of tech support tickets associated with Smart TVs, IP-based Security systems, Wifi thermostats and other IoT devices. …

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Reveal for Enterprise Content just released!

MONTREAL – April 2, 2015- The Reveal team at Radialpoint has just announced Reveal for Enterprise Content, a brand new feature that allows users to save content from enterprise services like Confluence, ServiceNow, Sharepoint, and Salesforce, to Reveal. On top of being able to save and manage public web content, teams using Reveal now have an …

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Upcoming Webinar on Social Platforms and the Future of KM

The knowledge your employees and customers need today is changing faster than ever before, driven by the “connectivity of everything”. On March 31, our Chief Evangelist, Alexis Smirnov, will be hosting a one-of-a-kind Webinar on how individuals and teams are overcoming KM complexity using consumer-style collaboration tools that improve knowledge discovery and sharing through curation and search-centric experiences. What …

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SupportKit Now Lets You Slack with Your Users

App makers using SupportKit can now get messages from their users through Slack. MONTREAL – Januray 23, 2015 – Radialpoint’s SupportKit team has just announced that SupportKit users can now completely manage communication with their team and their customers without ever leaving Slack. SupportKit has become the first messaging app to be built on top of Slack, the 1.1 billion …

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Radialpoint shows off SupportKit at CocoaConf Columbus

MONTREAL – AUGUST 8, 2014 – Today at CocoaConf Columbus, Radialpoint will showcase its newest product, SupportKit, to an audience of professional app developers and product managers seeking to learn about best practices in creating compelling mobile experiences for their customers.

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Radialpoint named one of “Canada’s Top Employers for Young People”

TORONTO – April 28, 2014 – Successful organizations are paying more attention to the needs and aspirations of their youngest employees – that’s the key finding from this year’s “Canada’s Top Employers for Young People” competition, announced this morning. “Innovation and adaptability don’t exist in a vacuum,” says Richard Yerema, Managing Editor of the Canada’s Top 100 Employers …

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Radialpoint Reveal wins TSIA Vision Award

MONTREAL – May 12, 2014 – Radialpoint is proud to announce that it has received the Technology Services Industry Association’s (TSIA) Vision Award in the Innovative Commercial Companies category for 2014. Held on May 7 at the Santa Clara Convention Center, the award ceremony recognizes game-changing ideas in technology services that advance the industry and …

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Radialpoint Reveal empowers tech support agents to solve more problems

MONTREAL – MAY 6, 2014 – Radialpoint today announced Reveal, a new solution that arms support teams with the knowledge to solve all their customers’ technology problems.  Reveal will be showcased on Wednesday, May 7 in front of key players in the technology industry  at the annual Technology Services World (TSW) conference in Silicon Valley. …

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