For over a decade, Radialpoint has been helping technology companies deliver leading product experiences by understanding the growing importance of customer support as the lynchpin of the customer experience.

Our products enable technology companies to provide support that is instant and complete. Helping them build stronger relationships by supporting all of their customers’ technology problems, resolving any issue, even if the cause of the issue falls outside the provider’s own product.

As a company and as individuals, we are dedicated to “walking the walk” when it comes to customer experience, constantly striving to optimize our clients’ business through our products, our people and our role as trusted partners.

  • Radialpoint helps major technology brands like Rogers, Virgin Media, and Squaretrade deliver best-in-class customer support solutions
  • Radialpoint-powered support is helping organizations increase CSAT to 90%+ and NPS to 80
  • Over 20 million consumers benefiting from Radialpoint technology
  • Delivered ~$1B in revenues for customers to date from for-fee technology services
  • Headquartered in Montreal, with operations in Toronto and London
  • ~120 staff members, consistently named a top employer in Montreal and Canada
  • Privately held company: TA Associates is a minority investor