90%+

Customer
Satisfaction
Index

93%+

First call
resolution

Making instant, simple, complete support the standard.

Radialpoint is a subsidiary of AppDirect. Founded in 1997, Radialpoint provides sales and technical support services that help service providers, technology vendors and cloud solution providers increase adoption of new products and services and deliver differentiated customer experiences.

Our fully integrated, end-to-end technology solutions, operational expertise and expert advisory services power the technical support programs for premier brands across North America and Europe, including Rogers, Bell, Telus, Windstream, SquareTrade, Virgin Media, Panda Security and more. Combining best-in-class technology with labor excellence, we've solved millions of technical support problems to our customers’ delight.