Turn every support interaction into a happier customer
Offer your customers the ultimate VIP tech support experience
Whether you want to treat your customers like VIPs, solving their trickiest problems on the first call, or build a revenue-generating premium support business like Apple Care or Geek Squad, Radialpoint’s CX-enabled premium support solutions will delight your customers by solving all of their technology problems. And you don’t need to lift a finger.
Get personal with your app’s users to keep them coming back
SupportKit brings an amazing customer support experience to your app, with just one line of code. Have two-way conversations with your customers, and provide one-click access to relevant self-help content directly inside your app. No need to switch to any new helpdesk tools or processes, SupportKit works with your existing email accounts or your favourite CRM.
Company’s membership comes at a time when IoT devices start to proliferate and the need for a best-practices framework of providing end-user support emerges.